A Comprehensive Approach
Prioritize improvement opportunities to get better results faster.

• Goals and historical performance data are reviewed for consistency and trends.
• Managers, non-managers, customers, and stakeholders are surveyed or interviewed to gather input about strengths and improvement opportunities.
• Policies and standard operating practices are reviewed for effectiveness and compliance.
• Critical process flows are mapped, to identify opportunities to improve operational efficiency.
• A specific set of prioritized improvement actions are developed, including a timetable for implementation.

Lean, Six Sigma, and Kaizen
Apply structured methods to increase efficiency and reduce costs.

• Define the scope of the improvement project and the structure of improvement teams.
• Measure the performance of the current processes and build detailed process maps of the process flow.
• Analyze the process fail-points to determine the root causes of problems.
• Improve the current processes by implementing changes to the current process flow that reduce cycle time, eliminate delays, reduce waste, etc..
• Control the improved processes by establishing standard operating procedures and ongoing performance monitoring systems.

Access To Specialized Resources
Deploy specialized resources to realize impressive return on investment.

• Financial assumptions about costs and projected savings are audited for accuracy.
• Roles of members of the project implementation team are defined to ensure clarity and accountability.
• Resources, activities, and timetables are delineated in a Master Project Management Plan.
• Mechanisms to periodically communicate implementation status are established.
• The project implementation team is guided by an experienced Improvement Specialist to ensure successful implementation.

More Than A Survey
Translate information into action to increase customer satisfaction and revenue.

• Survey questions and survey results reports are customized to our client’s unique needs.
• Surveys can be administered using a variety of methods: paper, email, website link, telephone, and/or on-site data entry station.
• Information from surveys is carefully analyzed to identify critical themes and actionable findings.
• Findings reports include suggested action steps based on our extensive knowledge of multiple industries.
• Improvement teams are guided by our experienced Improvement Specialists to ensure that actions are implemented to achieve the desired results.

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