REFERENCES

REFERENCES

The Doug Williams Group is pleased to present the following representative sample of our professional references.

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Ms. Debra Adams
Former Director of Quality Management
West Houston Medical Center

  • Real-time Patient Satisfaction System
  • Improvement Team Facilitation
  • Performance Scorecard

Mr. Charlie Aleshire
Chief Executive Officer
DebonAir Mechanical, Inc.

  • Operations Assessment

Ms. Bonnie Alkema
Former Chief Executive Officer
Catholic Hospice

  • Improvement Team Facilitation
  • Real-time Patient Satisfaction System

Mr. Bill Anderson
Former President and Chief Executive Officer
Helen Keller / Red Bay Hospitals

  • Goals and Performance Indicators
  • Leadership Excellence Survey
  • Leadership Development Coaching
  • Real-time Employee Satisfaction System
  • Real-time Patient Satisfaction System
  • Physician Opinion System

Fr. Alejandro Rodriguez Artola
Pastor
St.Thomas The Apostle Parish

  • Strategic Sourcing

Ms. Silvia Baena
Former Director of Quality Management
Kendall Regional Medical Center

  • Statistics Educational Programs
  • Control Chart Educational Programs

Mr. James Ball
Former Chief Operating Officer
Catholic Health Services

  • Strategic Planning
  • Personal Behavioral Profiles
  • Real-time Customer and Patient Satisfaction System
  • Business Development Market Research
  • Electronic Health Record Implementation

Mr. Cliff Bauer
Sr. Vice President – Operations
Miami Jewish Health Systems

  • Real Time Patient Satisfaction System

Mr. Gabriel Bottazzi
Co-Founder and Cheif Executive Officer
LliBott Consultorios Medicos

  • Real-time Patient Satisfaction System

Mr. Al Childress
City Manager
City of Doral

  • Lean Six-Sigma Process Improvement

Mr. Paul Clark
Former Chief Operating Officer
Munroe Regional Medical Center

  • Operating Room Process Improvement

Mr. Tom Cornish
Chief Operating Officer
BankUnited

  • Professional Relationship

Ms. Renee Crichton
Former City Manager
City of Hallandale Beach

  • Operations Assessment
  • Strategic Planning

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  • Parent Satisfaction Survey
  • Alumni Satisfaction Survey

Dr. John Davies
Former Head of School
Miami County Day School

  • Parent Satisfaction Survey
  • Alumni Satisfaction Survey

Mr. Tony Degina
Former Chief Executive Officer
University of Miami Hospital

  • Emergency Room Interim Management
  • Real-time Patient Satisfaction System

Ms. Karen Donno
Academic Advisor, School of Business
University of Miami

  • Mentor Behavioral Assessment
  • Mentor Leadership Coaching
  • Effective Mentoring Educational Program

Mr. Al Dosal
Former Chief Executive Officer
Compuquip Technologies

  • Human Resource Services
  • Operations Assessment
  • Employee Engagement Survey

Ms. Dianne Goldenberg
Former Chief Executive Officer
Northwest Medical Center

  • Strategic Planning
  • Interim Management
  • Emergency Services Process Improvement
  • Market Research Survey

Dr. James Goldenberg
Neurologist
Medical Specialists of The Palm Beaches

  • Practice Pattern Assessment

Mr. Greg Harrison
City Manager
City of Pompano Beach

  • Resident Satisfaction Survey

Colonel Brodes Hartley
Chief Executive Officer
Community Healthcare of South Florida

  • Leadership Styles Assessment
  • Educational Workshops (Various)
  • Performance Improvement Teams
  • Joint Commission Preparation
  • Real-time Employee Satisfaction System
  • Real-time Patient Satisfaction System

Dr. Erhabor Ighodaro
Councilman
City of Miami Gardens

  • Strategic Planning
  • Operations Assessment

Mr. Daryl Johnson
Managing Partner
Healthcare Appraisers, Inc.

  • Process Improvement
  • Strategic Planning
  • Employee Handbook
  • Special Projects

Ms. Gila Kimmelman
Vice President Business and Operational Improvement
Jackson Health System

  • Diagnostic Imaging Process Improvement (Six Sigma)
  • Outpatient Rehabilitation Clinic Process Improvement (Six Sigma)

Ms. Mary Kirtland
President
Kirtland Financial Management

  • Marketing Plan
  • Client Satisfaction Survey
  • Standard Operating Practices

Mr. Howard R. Lipman
Senior Vice President, University Advancement; President & CEO, FIU Foundation Inc
Florida International University

  • Operations Assessment
  • Process Improvement
  • Survey System
  • Project Management

Ms. Leigh Massengill
Former Chief Administrative Officer
Deering Hospital/Jackson South Community Hospital

  • Leadership Retreats
  • Real-time Patient Satisfaction System
  • Improvement Team Facilitation
  • Educational Programs (Various)
  • Leadership Development Coaching
  • Joint Commission Preparation
  • Real-time Physician Satisfaction System

Dr. John McAdory
President and Medical Director
Plaza Medical Center – Jackson South

  • Real-time Patient Satisfaction System
  • Role Definition
  • Practice Process Improvement

Ms. Georgia McLean
Former Director of Human Resources
Mount Sinai Medical Center

  • Leadership Styles Assessment
  • Leadership Development Coaching
  • Educational Programs (Various)
  • New Hire Selection System
  • Hiring Process Improvement
  • Hiring Tracking Database
  • Real-time Employee Satisfaction System
  • Management Development Program
  • Exit Survey System

Mr. Angel Medina
Former President
Latin Builders Association

  • Strategic Planning

Ms. Rebecca Michael
Director of Quality Management/Corporate Compliance
Helen Keller & Red Bay Hospitals

  • Statistical Process Control Training
  • Improvement Team Facilitation

Ms. Noelia Moreno
Former Vice President of Administration
Moralmar Kitchen Cabinets

  • Opearations Assessment
  • Role Definition
  • Process Analysis
  • Process Improvement
  • Real-time Customer Satisfaction System
  • Standard Operating Practices

Ms. Kathleen Morris
Former Vice President, Quality Management
Aventura Hospital & Medical Center

  • Real-time Patient Satisfaction System
  • Process Analysis
  • Process Improvement
  • Special Auditing Projects

Mr. Mario Murgado
President & Chief Operating Officer
Brickell Motors

  • Professional Relationship

Mr. Frank Nero
Former Chief Executive Officer
The Beacon Council

  • Annual Business Survey
  • Employee Satisfaction Survey
  • Staff Retreat
  • Educational Programs (Various)
  • Executive Coaching

Mr. Art Noriega
Chief Executive Officer
Miami Parking Authority

  • Operations Assessment
  • Organization Improvement Initiative

Ms. Lisa Olds
Former Executive Director
Florida Association for Childcare Management

  • Operations Assessment
  • Leadership Retreats
  • Personal Behavioral Profiles
  • Board Development

Ms. Cindy Oliver
Former Director of Human Resources
Terremark Worldwide Inc.

  • Real-time Employee Satisfaction System

Mr. Ardy Pallin
Former Chief Operating Officer
Leon Medical Centers

  • Member Satisfaction Survey
  • Provider Satisfaction Survey

Mr. Tim Pappas
Co-Owner
The Keyes Company

  • Leadership Styles Assessment
  • Leadership Development Coaching
  • Performance Management System
  • Human Resources Policy and Practices
  • Realtime Customer Satisfaction System
  • Improvement Team Facilitation
  • Realtime Employee Satisfaction System

Mr. Carl Perez
Senior Vice President
Perez Trading Company

  • Operations Assessment

Ms. Linda Quick
President
South Florida Hospital & Healthcare Assoc.

  • Survey Projects
  • Professional Relationship

Mr. Julio Rebull
Senior Vice President – Center Operations
Leon Medical Centers

  • Member Satisfaction Survey
  • Provider Satisfaction Survey

Ms. Nancy Retzlaff
Director of Human Resources
Oakbend Medical Center

  • Leadership Retreat
  • Real-time Employee Satisfaction System
  • New Hire Selection System
  • Interviewing Workshops

Mr. Edward Rojas
Former City Manager
City of Doral

  • Lean Six-Sigma Process Improvement

Mr. Daniel Rosemond
Former City Manager, CRA Director
City of Hallandale Beach

  • Opearations Assessment
  • Strategic Planning

Mr. Martin Ross
Customs & Border Protection Officer

  • Professional Development Coaching

Mr. Paul Rothman
Former President
Prestige Health Choice

  • Member Satisfaction Survey
  • Provider Satisfaction Survey
  • Special Projects

Mr. David Scheiner
Past President
Macy’s Florida

  • Professional Relationship

Mr. Al Sanchez
Former Chief Executive Officer
YMCA of Greater Miami

  • Strategic Planning

Mr. Brian Settle
Former Chief Human Resources Manager
Naples Community Hospital

  • Real-time Employee Satisfaction System
  • Real-time Exit Interview System
  • Leadership Style Education

Ms. Leslie Snyder
President
Leslie I. Snyder, P.A.

  • Executive Mentoring

Ms. Raelin Storey
Public Affairs and Marketing Director
City of Hollywood

  • Budget Development

Ms. Cathy Swanson-Rivenbark
Former City Manager
City of Hollywood

  • Budget Development Process

Mr. James Terry
Owner/Founder
GreenTeam Service Corp.

  • Operations Assessment
  • Lean Six-Sigma Process Improvement

Mr. Jude Torchia
Former Chief Executive Officer
Deering Hospital/Jackson South Community Hospital

  • Leadership Retreat(s)
  • Real-time Patient Satisfaction System
  • Improvement Team Facilitation
  • Educational Programs (Various)
  • Leadership Development Coaching
  • Real-time Employee Satisfaction System
  • Joint Commission Preparation

Ms. Cina Tucci
Former Director, Marketing & Business Development
Pediatric Associates

  • Market Research Survey
  • Provider Satisfaction Survey
  • Patient Satisfaction Survey

Mr. Ted Welding
Former Chief Executive Officer
Kindred Hospital – South Florida

  • Lean Six Sigma Process Improvement

Mr. Raymond J. Zomerfield
Former Partner
Vizcaino, Gitlin & Zomerfeld, CPAs

  • Lean Six Sigma Process Improvement