Ms. Debra Adams
Former Director of Quality Management
West Houston Medical Center

• Real-time Patient Satisfaction System
• Improvement Team Facilitation
• Performance Scorecard

Mr. Charlie Aleshire
Chief Executive Officer
DebonAir Mechanical, Inc.

• Operations Assessment
• Corporate Improvement Initiative
• Customer Satisfaction System

Ms. Bonnie Alkema
Former Chief Executive Officer
Catholic Hospice

• Improvement Team Facilitation
• Real-time Caregiver Satisfaction System

Mr. Bill Anderson
Former President and Chief Executive Officer
Helen Keller & Red Bay Hospitals

• Goals and Performance Indicators
• Leadership Excellence Survey
• Leadership Development Coaching
• Real-time Employee Satisfaction System
• Real-time Patient Satisfaction System
• Physician Opinion Survey

Ms. Dian Backoff
Executive Director
Catholic Hospice, Inc.

• Caregiver Satisfaction System

Ms. Silvia Baena
Former Director of Quality Management
Kendall Regional Medical Center

• Statistics Educational Programs
• Control Chart Educational Programs

Mr. James Ball
Former Chief Operating Officer
Catholic Health Services

• Strategic Planning and Corporate Retreats
• Personal Behavioral Profiles
• Real-time Patient Satisfaction System
• Business Development Market Research
• Electronic Health Record Implementation

Mr. Cliff Bauer
Sr. Vice President – Operations
Miami Jewish Health Systems

• Real-time Patient Satisfaction System

Mr. Gabriel Bottazzi
Co-Founder and Cheif Executive Officer
LliBott Consultorios Medicos

• Real-time Patient Satisfaction System

Mr. Al Childress
Former City Manager
City of Doral

• Lean Six-Sigma Process Improvement
• Customer Service Improvement System

Ms. Carmen Cepero
Director of Property Management
Catholic Housing Management

• Resident Satisfaction Survey

Mr. Paul Clark
Former Chief Operating Officer
Munroe Regional Medical Center

• Operating Room Process Improvement

Mr. Tom Cornish
Chief Operating Officer
BankUnited

• Professional Relationship

Ms. Renee Crichton
Former City Manager
City of Hallandale Beach

• Operations Assessment
• Strategic Planning

Dr. John Davies
Former Head of School
Miami County Day School

• Parent Satisfaction Survey
• Alumni Satisfaction Survey

Ms. Jane Decker
Building Department Director
City of Doral

• Customer Service Improvement System

Mr. Tony Degina
Former Chief Executive Officer
University of Miami Hospital

• Emergency Room Interim Management
• Real-time Patient Satisfaction System

Ms. Karen Donno
Academic Advisor, School of Business
University of Miami

• Mentor Behavioral Assessment
• Mentor Leadership Coaching
• Effective Mentoring Educational Program

Ms. Brian Donovan
Deputy City Manager
City of Pompano Beach

• Developer Dispute Resolution
• Customer Service Improvement System

Mr. Al Dosal
Founder
Compuquip Technologies

• Human Resource Services
• Operations Assessment
• Employee Engagement Survey

Ms. Dianne Goldenberg
Former Chief Executive Officer
Northwest Medical Center

• Strategic Planning
• Interim Management
• Emergency Services Process Improvement
• Market Research Survey

Dr. James Goldenberg
Neurologist
Medical Specialists of The Palm Beaches

• Practice Pattern Assessment

Mr. Greg Harrison
City Manager
City of Pompano Beach

• Resident/Business Owner Satisfaction Survey
• Charter School Perception Study
• Customer Service Improvement System

Colonel Brodes Hartley
Former Chief Executive Officer
Community Healthcare of South Florida

• Leadership Styles Assessment
• Educational Workshops (Various)
• Performance Improvement Teams
• Joint Commission Preparation
• Real-time Employee Satisfaction System
• Real-time Patient Satisfaction System

Dr. Erhabor Ighodaro
Former Councilman
City of Miami Gardens

• Strategic Planning
• Operations Assessment

Mr. Daryl Johnson
Managing Partner
Healthcare Appraisers, Inc.

• Process Improvement
• Strategic Planning
• Employee Handbook
• Special Projects

Ms. Sandra King
Public Communications Director
City of Pompano Beach

• Resident/Business Owner Satisfaction Survey

Ms. Gila Kimmelman
Former Vice President Business and Operational Improvement
Jackson Health System

• Diagnostic Imaging Process Improvement
• Outpatient Clinic Process Improvement (Six Sigma)

Ms. Mary Kirtland
Founder
Kirtland Financial Management

• Marketing Plan
• Client Satisfaction Survey
• Standard Operating Practices

Mr. Howard R. Lipman
Senior Vice President, University Advancement
Florida International University

• Operations Assessment
• Process Improvement
• Survey Systems
• Project Management

Ms. Leigh Massengill
Former Chief Administrative Officer
Deering Hospital/Jackson South Community Hospital

• Leadership Retreats
• Real-time Patient Satisfaction System
• Improvement Team Facilitation
• Educational Programs (Various)
• Leadership Development Coaching
• Joint Commission Preparation
• Real-time Physician Satisfaction System

Dr. John McAdory
President and Medical Director
Plaza Medical Center – Jackson South

• Real-time Patient Satisfaction System
• Role Definition

Ms. Georgia McLean
Former Director of Human Resources
Mount Sinai Medical Center

• Leadership Styles Assessment
• Leadership Development Coaching
• Educational Programs (Various)
• New Hire Selection System
• Hiring Process Improvement
• Hiring Tracking Database
• Real-time Employee Satisfaction System
• Management Development Program
• Exit Survey System

Mr. Angel Medina
Former President
Latin Builders Association

• Strategic Planning

Ms. Rebecca Michael
Director of Quality Management/Corporate Compliance
Helen Keller & Red Bay Hospitals

• Statistical Process Control Training
• Improvement Team Facilitation

Ms. Noelia Moreno
Former Vice President of Administration
Moralmar Kitchen Cabinets

• Operations Assessment
• Role Definition
• Process Analysis
• Process Improvement
• Real-time Customer Satisfaction System
• Standard Operating Practices

Ms. Kathleen Morris
Former Vice President, Quality Management
Aventura Hospital & Medical Center

• Real-time Patient Satisfaction System
• Process Analysis
• Process Improvement
• Special Auditing Projects

Mr. Mario Murgado
President & Chief Operating Officer
Brickell Motors

• Professional Relationship

Mr. Frank Nero
Former Chief Executive Officer
The Beacon Council

• Annual Business Survey
• Employee Satisfaction Survey
• Staff Retreat
• Educational Programs (Various)
• Executive Coaching

Mr. Art Noriega
Former Chief Executive Officer
Miami Parking Authority

• Operations Assessment
• Organization Improvement Initiative

Ms. Lisa Olds
Former Executive Director
Florida Association for Childcare Management

• Operations Assessment
• Leadership Retreats
• Personal Behavioral Profiles
• Board Development

Ms. Cindy Oliver
Former Director of Human Resources
Terremark Worldwide Inc.

• Real-time Employee Satisfaction System

Mr. Ardy Pallin
Chief Executive Officer
Catholic Health Services

• Real-time Patient Satisfaction Survey

Mr. Ardy Pallin
Former Chief Operating Officer
Leon Medical Centers

• Member Satisfaction Survey
• Provider Satisfaction Survey

Mr. Tim Pappas
Co-Owner
The Keyes Company

• Leadership Styles Assessment
• Leadership Development Coaching
• Performance Management System
• Human Resources Policy and Practices
• Realtime Customer Satisfaction System
• Improvement Team Facilitation

Mr. Carl Perez
Senior Vice President
Perez Trading Company

• Operations Assessment

Ms. Linda Quick
Former President
South Florida Hospital & Healthcare Association

• Survey Projects
• Professional Relationship

Mr. Michael Rada
Building Official
City of Pompano Beach

• Customer Service Improvement System

Mr. Julio Rebull
Senior Vice President – Center Operations
Leon Medical Centers

• Member Satisfaction Survey
• Provider Satisfaction Survey

Ms. Nancy Retzlaff
Former Director of Human Resources
Oakbend Medical Center

• Real-time Employee Satisfaction System
• New Hire Selection System
• Interviewing Workshops

Mr. Edward Rojas
Former City Manager
City of Doral

• Lean Six-Sigma Process Improvement

Mr. Daniel Rosemond
Former City Manager, CRA Director
City of Hallandale Beach

• Operations Assessment
• Strategic Planning

Mr. Martin Ross
Customs & Border Protection Officer

• Professional Development Coaching

Mr. Paul Rothman
Former President
Prestige Health Choice

• Member Satisfaction Survey
• Provider Satisfaction Survey
• Special Projects

Mr. David Scheiner
Past President
Macy’s Florida

• Professional Relationship

Mr. Al Sanchez
Former Chief Executive Officer
YMCA of Greater Miami

• Strategic Planning

Mr. Brian Settle
Former Chief Human Resources Manager
Naples Community Hospital

• Real-time Employee Satisfaction System
• Real-time Exit Interview System
• Leadership Style Education

Ms. Leslie Snyder
President
Leslie I. Snyder, P.A.

• Executive Coaching

Ms. Raelin Storey
Public Affairs and Marketing Director
City of Hollywood

• Budget Development Process

Ms. Cathy Swanson-Rivenbark
Former City Manager
City of Hollywood

• Budget Development Process

Mr. James Terry
Owner/Founder
GreenTeam Service Corp.

• Operations Assessment
• Lean Six-Sigma Process Improvement

Mr. Jude Torchia
Former Chief Executive Officer
Deering Hospital/Jackson South Community Hospital

• Leadership Retreat(s)
• Real-time Patient Satisfaction System
• Improvement Team Facilitation
• Educational Programs (Various)
• Leadership Development Coaching
• Real-time Employee Satisfaction System

Ms. Cina Tucci
Former Director, Marketing & Business Development
Pediatric Associates

• Market Research Survey
• Provider Satisfaction Survey
• Patient Satisfaction Survey

Mr. Ted Welding
Former Chief Executive Officer
Kindred Hospital – Ft. Lauderdale

• Lean Six Sigma Process Improvement

Mr. Raymond J. Zomerfield
Former Partner
Vizcaino, Gitlin & Zomerfeld, CPAs

• Lean Six Sigma Process Improvement