Alumni Engagement Makes Money

Helping an elite private school dramatically grow alumni engagement and donations…… in just a few weeks. Ask anyone who holds a leadership position at a private school–a headmaster, development professional or alumni relations director–and they’ll tell you how crucial alumni engagement and support are to maintaining a high standard of education and continued growth to… Read More »

What Are You Thankful For?

Thanksgiving is my absolute favorite holiday of the year. I don’t have the stress of giving the perfect gift, the responsibility of going to another holiday party, or the distracting commercialization of other holidays. To me, Thanksgiving is just quality time with friends and family to reflect on, and give thanks for, the many blessings… Read More »

Dr. William Edwards Deming Remembered – Part Two

I recently re-read Frank Voehl’s excellent book; Deming – The Way We Knew Him, and it brought back many personal memories about Dr. Deming and focused me once again on his teachings. In the July issue of Taking Action, I highlighted Dr. Deming’s education and summarized what Dr. Deming taught the Japanese. In this issue of Taking Action, I… Read More »

Where Have All The Manners Gone?

The way business is conducted these days is very different from the way business was conducted when I started my company 17 years ago. Some of these changes have been great; especially when it comes to all of the technology we have at our fingertips to help us serve our clients and be more productive.… Read More »

Celebrating Milestones

The Doug Williams Group is celebrating another birthday today, as we enter our 18th year of operation. Where did the time go, and why does time seem to go faster as the years go by?   We are grateful to have had the opportunity to serve so many amazing clients over the past 17 years,… Read More »

Promoters Grow Revenue

Most companies spend a lot of money on attempts to acquire new customers, and don’t spend anything on systems that will increase the loyalty of existing customers, which will increase referrals and revenue. Extensive research validates that loyal customers buy more, stay longer, refer friends, and provide feedback that will help you improve your business.… Read More »